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IT Help-Desk Analyst

Date: May 21, 2019

Location: Syracuse, NY, US, 14150

Company: Coca-Cola of Northern New England

ABOUT CCNNE

Coca-Cola Bottling Company of Northern New England (CCNNE), headquartered in Bedford, New Hampshire, is one of the largest independently owned and operated Coca-Cola bottlers in the United States. Over the past 40 years, CCNNE has exhibited an unrivaled commitment to the consumers, customers, and communities we serve. Our primary mission is to refresh the Northeast and to inspire moments of optimism through our brands and the actions of our people. CCNNE is proud to bottle and sell products owned by The Coca-Cola Company, Dr. Pepper Snapple Group, Monster Energy Corporation, fairlife and The Moxie Beverage Company.

JOB LOCATION(S) Syracuse, NY

 

JOB DESCRIPTION

The IT Analyst is responsible for configuring, installing and providing support for computer, laptop, printer, mobile technologies and hand-held equipment.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Configure and install client devices including but not limited to computers, laptops, printers, smart phones, cell phones and mobile hand-held computers / ancillary equipment
  • Continually provide high level of service and customer support as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone and various support technologies
  • Perform approved software updates including operating system and applications
  • Log and manage incidents using ‘Service Now’ ticketing system
  • React to escalation notices to expedite resolution by prioritizing and rebalancing multiple requests
  • Multi-task in a multi-functional environment while maintaining services level targets
  • Coordinate system upgrade or maintenance schedules to minimize any interruption to business operations
  • Train end users on various hardware and software solutions in-person and remotely
  • Travel to Sales Centers and Production Centers primarily within assigned territory for installations, provide individual / group training and perform IT related services

JOB REQUIREMENTS

  • Associates degree or equivalent in Computer Science or related field required.  Formal technical training and certificates is a plus
  • Minimum 2 years of formal experience working in a IT Analyst/Help-desk or related position
  • Strong proficiency in using and supporting Windows client (versions 7 and 10) and Android (Marshmallow, Nougat and Oreo) operating systems in a business environment.  Windows Server and Apple iOS knowledge helpful.
  • Demonstrated technical ability using and supporting computer and mobile hardware configurations
  • Working knowledge of LAN and WAN network connectivity
  • Working knowledge of technology management technologies including but not limited to computer management, application delivery and Mobile Device Management
  • Ability to analyze changes and consistently apply standard policies and procedures
  • Ability to understand and support physical and technology related security principles
  • Ability to understand and support Cyber Awareness principles and programs
  • Ability to adapt to changes and updates in technology
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to complete with within defined service targets in situations with tight turnarounds and deadlines
  • Ability to work within scheduled hours and deviate as scheduled or needed

 

DISCLAIMER

It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

 

BACKGROUND VERIFICATION

CCNNE requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCNNE is contingent on the satisfactory completion of a pre-employment background check and drug screen. Where applicable, driving records, including minor moving violations, will be evaluated according to CCNNE's guidelines to determine eligibility for the position.

 

EQUAL OPPORTUNITY EMPLOYER STATEMENT

CCNNE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Buffalo

Job Segment: Information Technology, Help Desk, Computer Science, System Administrator, Technology, Customer Service

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