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Sr. Client Technician

Date: Aug 2, 2019

Location: Bedford, NH, US, 03110

Company: Coca-Cola of Northern New England

 

 

ABOUT CCNNE:

 

We are Coca-Cola Bottling Co. of Northern New England, one of the largest Coca-Cola bottlers in the US.  United, we are world-class people producing, selling, and distributing iconic beverage brands to the communities we champion and serve.  We get stuff done through our unwavering dedication to our values: quality, integrity, commitment, resourcefulness, and diversity.  Join our growing family!

 

 

WHY JOIN CCNNE?

 

  1. Work with some of the most recognized brands in the world: Coca-Cola, Sprite, Dr. Pepper, Monster, and Moxie (just to name a few)
  2. Huge career growth opportunity as we expand our reach in the Northeast
  3. Highly competitive pay/compensation
  4. A fast-paced, get-stuff-done work environment that celebrates success as a family
  5. Money-saving programs: tuition assistance, fitness reimbursement, and scholarship opportunities
  6. Discounts with Verizon, GMC, Ford, and other companies
  7. An excellent benefits* package:
    • Full insurance suite- health, dental, vision, life, and short/long-term disability
    • 100% company-matched 401k
    • Paid vacations, holidays, personal, and sick days

 

 

Keep reading below to learn about the specifics of this position.  Regardless of role or location in our company, we are proud to be one team!   

 

 

*Benefits offered to Union and Part-Time Associates may vary slightly from those listed here.

 

 

JOB LOCATION(S):  Bedford, NH

 

 

Coca-Cola of Northern New England is seeking a personable, professional, detail-oriented Senior Client Technician to join our team.

 

JOB DESCRIPTION

The Senior Client Technician is responsible for configuring, installing and providing support for computer, laptop, printer, mobile technologies and hand-held equipment.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Configure and install client devices including but not limited to computers, laptops, printers, smart phones, cell phones and mobile hand-held computers / ancillary equipment
  • Continually provide high level of service and customer support as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone and various support technologies
  • Perform approved software updates including operating system and applications
  • Log and manage incidents using ‘Service Now’ ticketing system
  • React to escalation notices to expedite resolution by prioritizing and rebalancing multiple requests
  • Multi-task in a multi-functional environment while maintaining services level targets
  • Coordinate system upgrade or maintenance schedules to minimize any interruption to business operations
  • Train end users on various hardware and software solutions in-person and remotely
  • Travel to Sales Centers and Production Centers primarily for installations, provide individual / group training and perform other IT related services

JOB REQUIREMENTS

  • Associates degree or equivalent in Computer Science or related field required.  In addition, formal technical training and certificates is a plus
  • 3 – 5+ years of formal experience working in a Client Technician or related position.
  • Advanced proficiency in using and supporting Windows client (versions 7 and 10) and Android (Marshmallow, Nougat and Oreo) operating systems in a business environment.  Windows Server and Apple iOS knowledge helpful.
  • 2 – 3+ years of Microsoft SCCM automation and system preparation experience including operating system deployment, application delivery and other management tool usage
  • Demonstrated technical ability using and supporting computer and mobile hardware configurations
  • Working knowledge of LAN and WAN network connectivity
  • Advanced knowledge of technology management including but not limited to computer management, application delivery and Mobile Device Management (preferably KNOX and SOTI).  Intune experience helpful.
  • Ability to analyze changes and consistently apply standard policies and procedures
  • Ability to understand and support physical and technology related security principles
  • Ability to understand and support Cyber Awareness principles and programs
  • Ability to adapt to changes and updates in technology
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to complete with within defined service targets in situations with tight turnarounds and deadlines
  • Ability to work within scheduled hours and deviate as scheduled or needed

 

 

DISCLAIMER:

 

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.  We get stuff done!

 

 

BACKGROUND VERIFICATION:

 

CCNNE requires all applicants to undergo a background verification process prior to commencing employment with the Company. Employment with CCNNE is contingent on the satisfactory completion of a pre-employment background check and drug screen. Where applicable, driving records, including minor moving violations, will be evaluated according to CCNNE's guidelines to determine eligibility for the position. 

 

 

EQUAL OPPORTUNITY EMPLOYER STATEMENT:

 

CCNNE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

 

 

SEARCH TERMS: Coca-Cola, Coke, Bottler, Beverage, Truck, Driver, CDL, Merchandiser, Sales, Service, Distribution, Customer, Warehouse, Forklift, Stocking, Full-Time, Part-Time, Seasonal, Business, Finance, Marketing, #bestest_place_to_work_evah!!!

 

 


Nearest Major Market: Manchester
Nearest Secondary Market: Nashua

Job Segment: Technician, Maintenance, Warehouse, Computer Science, System Administrator, Technology, Manufacturing

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