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Field Service Operations Specialist

Date: Jan 3, 2018

Location: Bedford, NH, US, 03110

Company: Coca-Cola of Northern New England


Coca-Cola Bottling Company of Northern New England (CCNNE), headquartered in Bedford, New Hampshire, is one of the largest independently owned and operated Coca-Cola bottlers in the United States. Over the past 40 years, CCNNE has exhibited an unrivaled commitment to the consumers, customers, and communities we serve. Our primary mission is to refresh the Northeast and to inspire moments of optimism through our brands and the actions of our people. CCNNE is proud to bottle and sell products owned by The Coca-Cola Company, Dr. Pepper Snapple Group, Monster Energy Corporation, fairlife and The Moxie Beverage Company.           



The Field Service Operations Specialist manages the system operations for the field service team. This team includes the field service supervisors, service technicians, equipment installers and cooler movers. Responsible for maintaining the daily operations and processes for the team, addressing and resolving issues within system operations, providing support and operational process expertise, review of reporting data with analytical feedback on KBI’s and will be an overall expert resource for the team.


In addition, this role would provide support and expertise within the following:

  • Movilizer Application (service software)
  • Samsung S7 and Android Devices (service device)
  • CONA (SAP) support (service and organizational system)
  • CONA (SAP) system reporting and analytics
  • Help desk ticket resolve and support
  • Overall improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices


  • High School Diploma required
  • Bachelor’s Degree highly recommended
  • Ability to analyze and interpret spreadsheets/business data
  • Outlook/Excel proficiency
  • Android system knowledge preferred
  • Good communication and organizational skills recommended
  • SAP or CONA experience highly recommended
  • Experience in Equipment Service preferred
  • Ability to occasionally travel within the New England Region



It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.



CCNNE requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCNNE is contingent on the satisfactory completion of a pre-employment background check which may include drug screening. Driving records, including minor moving violations, will be evaluated according to CCNNE's guidelines to determine eligibility for this position.



CCNNE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua

Job Segment: Operations Manager, Maintenance, ERP, SAP, Operations, Manufacturing, Technology

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