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Credit and Collections Supervisor

Date: May 16, 2019

Location: Bedford, NH, US, 03110

Company: Coca-Cola of Northern New England


Coca-Cola Bottling Company of Northern New England (CCNNE), headquartered in Bedford, New Hampshire, is one of the largest independently owned and operated Coca-Cola bottlers in the United States. Over the past 40 years, CCNNE has exhibited an unrivaled commitment to the consumers, customers, and communities we serve. Our primary mission is to refresh the Northeast and to inspire moments of optimism through our brands and the actions of our people. CCNNE is proud to bottle and sell products owned by The Coca-Cola Company, Dr. Pepper Snapple Group, Monster Energy Corporation, fairlife and The Moxie Beverage Company.



The Credit & Collections Supervisor is responsible for leading a team of Credit & Collection Analysts and overseeing the credit and collections process. The focus of this position is to provide research and analysis of customer billing and collection escalations, review creditworthiness of new and existing customers, and provide a high level support to the Analysts and Sales Centers along with other internal departments. The Credit & Collections Supervisor works closely with management, customers, sales and operational departments to provide reporting, achieve performance metrics, manage accounts and ensure the resolution of issues that occur with the collection of receivables. The ideal candidate for this position will have recent demonstrable experience with SAP along with experience working within the beverage industry.



  • Supervise and oversee the collections team and process for our key and large account portfolio by providing continuous coaching and development of collections team.
  • Promptly research, review and resolve escalated internal or external customer issues in accordance with SLAs and AR objectives.
  • Partner with sales organization to review and establish credit terms within established SLA guidelines.
  • Utilize multiple financial risk assessment tools as well as establish and maintain relationships with outside credit organizations.
  • Distribute weekly and monthly AR reporting to key stakeholders within the organization
  • Work with management to document AR credit & collections process and provide training.
  • Foster important business relationships both internal and external to the organization
  • Ensure organization financial policies and requirements are observed and work to drive strong controls and compliance.
  • Perform additional AR project work and responsibilities as requested by manager.



  • Bachelor’s degree in Accounting, Finance, or related discipline preferred
  • 5+ years of related Credit & Collections supervisory experience
  • Strong communication and interpersonal skills both internal and external to the organization
  • Recent hands on experience with SAP preferred
  • Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required
  • Excellent problem solving, analysis, organizational and time management skills
  • Customer Service mindset
  • Ability to lead and thrive in a fast-paced changing environment




It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.



CCNNE requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCNNE is contingent on the satisfactory completion of a pre-employment background check and drug screen. Where applicable, driving records, including minor moving violations, will be evaluated according to CCNNE's guidelines to determine eligibility for the position.



CCNNE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua

Job Segment: Manager, ERP, Outside Sales, SAP, Management, Technology, Sales

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