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Collections Analyst I

Date: May 1, 2019

Location: Bedford, NH, US, 03110

Company: Coca-Cola of Northern New England


Coca-Cola Bottling Company of Northern New England (CCNNE), headquartered in Bedford, New Hampshire, is one of the largest independently owned and operated Coca-Cola bottlers in the United States. Over the past 40 years, CCNNE has exhibited an unrivaled commitment to the consumers, customers, and communities we serve. Our primary mission is to refresh the Northeast and to inspire moments of optimism through our brands and the actions of our people. CCNNE is proud to bottle and sell products owned by The Coca-Cola Company, Dr. Pepper Snapple Group, Monster Energy Corporation, fairlife and The Moxie Beverage Company.



The Collections Analyst I is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication.  This position requires an individual who can successfully manage a large portfolio of local accounts for an assigned territory. The Collections Analyst I will work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments.  They will foster strong relationships with our sales and administrative organization for their assigned customer portfolio. The ideal candidate for this position will have a background in collections, recent demonstrable experience with SAP along with experience working within the beverage industry.



  • Prioritize daily collection calls and activities for assigned customer portfolio to ensure that collections goals are obtained.
  • Analyze customer balances, payment history and ability to pay to determine collectability of outstanding receivable balances or escalation of payment issues.
  • Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected and properly applied.
  • Complete customer reconciliations as necessary in the collections process.
  • Document collections efforts with clear and concise notes.
  • Strong communication with sales centers regarding customer balances, account risks, NSF payments, and disputes.
  • Perform additional accounts receivable responsibilities as requested by leadership.



  • Bachelor’s degree in Accounting, Finance, or related discipline preferred
  • 2+ years of commercial Collections experience
  • Strong communication and interpersonal skills both internal and external to the organization
  • Recent hands on experience with SAP preferred
  • Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required
  • A customer service mindset with excellent problem solving, analytical, organizational and time management skills
  • Ability to thrive in a fast-paced changing environment




It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.



CCNNE requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCNNE is contingent on the satisfactory completion of a pre-employment background check and drug screen. Where applicable, driving records, including minor moving violations, will be evaluated according to CCNNE's guidelines to determine eligibility for the position.



CCNNE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua

Job Segment: ERP, SAP, Technology

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